1. Introduction
Roya International LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website royainternational.co.uk and use our services.
We are registered in the United Kingdom (Company Registration: 14283252) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or consultation requests
- Subscribe to our newsletter
- Download resources or brochures
- Communicate with us via email, phone, or WhatsApp
- Apply for property investment opportunities
This may include: name, email address, phone number, country of residence, investment budget, property preferences, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To respond to inquiries, schedule consultations, and provide property investment advice
- Communication: To send you requested information, property updates, and market insights
- Marketing: To send newsletters and promotional materials (with your consent)
- Improvement: To analyze website usage and improve our services
- Legal Compliance: To comply with legal obligations and protect our rights
- Transaction Processing: To facilitate property transactions and Golden Visa applications
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Consent: You have given clear consent for specific purposes (e.g., marketing emails)
- Contract: Processing is necessary for a contract with you (e.g., consultation services)
- Legal Obligation: Required by law (e.g., anti-money laundering checks)
- Legitimate Interests: For our business interests that don't override your rights
5. Data Sharing and Disclosure
We may share your information with:
- Property Developers: When you express interest in specific properties
- Legal Advisors: For transaction and Golden Visa support
- Service Providers: Email platforms, analytics tools, CRM systems (under strict data protection agreements)
- Regulatory Authorities: When required by law
We never sell your personal data to third parties.
6. International Data Transfers
Your data may be transferred to and processed in the United Arab Emirates for property transaction purposes. We ensure appropriate safeguards are in place including:
- Standard Contractual Clauses approved by the UK ICO
- Ensuring partners have adequate data protection measures
- Your explicit consent where required
7. Data Retention
We retain your personal data only as long as necessary:
- Active Clients: Duration of business relationship plus 7 years (legal requirement)
- Marketing Contacts: Until you unsubscribe or request deletion
- Website Analytics: 26 months maximum
8. Your Rights (GDPR)
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact: privacy@royainternational.co.uk
9. Data Security
We implement appropriate technical and organizational measures to protect your data including:
- SSL/TLS encryption for data transmission
- Secure servers with access controls
- Regular security audits and updates
- Staff training on data protection
- Incident response procedures
10. Cookies
We use cookies and similar technologies. For detailed information, please see our Cookie Policy.
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.
13. Contact Information
Data Controller: Roya International LTD
Company Registration: 14283252
Email: privacy@royainternational.co.uk
Address: [Your UK Office Address]
14. Complaints
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113